At TheCall.Company, we believe in providing white-glove service to our customers, which is something our competition just can’t do. Our customer support team will ensure you have all the tools and guidance you need to succeed.
Frequently Asked Questions
What are the benefits of having cloud based phone service?
1. Set up your phone system to work the way you do
–Connect your office, remote employees and mobile users under one phone system.
–Easily support multiple locations, move from one location to another, or instantly add new users.
–Change answering and forwarding rules online, anytime, anywhere.
–Integration with existing phones or mobile devices.
2. Never miss a call or fax
–Be connected to your phone system in and out of the office.
–Customers can reach you or your employees, wherever you are.
–Let your voice and fax messages anytime, from anywhere.
3. Easy collaboration from anywhere, any device
–Unlimited audio conferencing with up to 1,000 participants.
–Efficient team collaboration with easy file sharing and Instant Messaging.
4. Simple, all-inclusive pricing for assured low monthly cost
–Reduce ongoing operating costs.
–Unlimited minutes means you never have to worry about overage charges.
5. You use it, we manage it
–No complex hardware or on-site PBX to install or maintain.
6. One provider for business communications
–voice, fax, text, online meetings, audio conferencing, and team collaboration.
7. 24/7 customer support.
Is cloud based phone service secure over the public internet?
We maintain industry standard security practices to ensure that our systems are secure.
How do you provide service delivery redundancy?
We have two Data Centers (Chicago and Amsterdam). Calls are automatically re-routed as needed often without you noticing the interruption in service.
What happens if my internet service is interrupted?
We recommend that you have two different internet providers to help prevent interruption of service.
How long does it take to activate my service?
We conduct an assessment of your existing system and based on your size and number of locations we create a well-designed implementation plan that meets your business structure. Our goal is to activate your service as soon as possible.
What type of internet connection is required?
We recommend that you have a reliable consistent connection to the internet. We will help you assess what you currently have and recommend upgrades if needed.
Can I keep my existing phone numbers?
Yes! The use of your existing phone number does not change when using VoIP.
What are the advantages of a VoIP system ?
Voice over Internet Protocol (VoIP) is a type of technology that allows its users to make calls using the broadband Internet rather than the conventional or analog phone system. VoIP works by converting sound into digital voice communication and then transferring it through Internet broadband.
What is VoIP ?
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.
Can a VoIP phone be used as a regular phone ?
If you’re asking the question more in terms of can VoIP phones be used as regular phones, then the answer is also yes. Anything a regular phone can do, a VoIP phone can do too. It has a handset, rings, makes and receives calls, and is dialed in the same way. The only difference is how the information travels.